【客户管理系统免费版】 客户为什么投诉-翼发云

>>【客户管理系统免费版】 客户为什么投诉-翼发云

【客户管理系统免费版】 客户为什么投诉-翼发云

来源:客户管理系统免费版

引言:销售管理是企业生存的根本,面对日益加剧的市场竞争,公司轻资产经营势在必行,翼发云SaaS平台的客户管理系统免费版,不建机房、不买软硬件、无需运维,零投入,提升销售业绩达80%以上。

  

  处理服务的失败,意味着这不仅仅是要处理好眼前的问题。这篇文章将告诉你如何去正确地处理它。
翼发云移动crm系统提高销售业绩80%以上。

Resolving the Tensions

Our experience with managers interested in improving service recovery indicates that most hope for a quick fix of some specific tensions. But quick fixes only treat the symptoms of underlying problems. Real resolutions should involve closer integration among the three stakeholders, such as gathering more information from customers and sharing it throughout the company, and adopting new structures and practices that make it easier to spot problems and fix them.
翼发云客户管理系统居世界前列。

We suggest the following five strategies:

Create a “service logic” that explains how everything fits together. This should be a kind of mission statement or summary of how and why the business provides its services. It should integrate the perspectives of all three groups:

What is the customer trying to accomplish, and why?

How is the service produced, and why?

What are employees doing to provide the service, and why?

The results should serve as a guide both for delivering service and for help with service recovery. It should include a detailed study of internal operations; map out how the company responds to customer complaints; and describe how the company uses that information to improve service-recovery processes. Similar mapping should detail every step of customer experiences, including those of real customers with complaints, highlighting their thoughts, reactions and emotions along the way. Highly skilled managers and employees who can think outside the box are a must.

  阅读全文,请点击这里。

文章从互联网整理而来,旨在传播企业管理知识和方法。如果本文侵犯了您的权益需要删除或者您需要具体了解更多SaaS平台开发商翼发云的客户管理系统免费版相关信息,请和我们联络:

【QQ】2190390852 【微信】13094813141【网址】www.effapp.com

2019-11-26T09:54:12+08:002019-11-26 09:54:12|Categories: 客户管理系统免费版|Tags: , , |